Salesforce – Heroku

Heroku, a Salesforce company enables developers to focus on application code and data instead of managing servers or operations. Code with agility in open source: Ruby, Node.js, Java, PHP and more. Deploy and scale on demand. Extend apps with 100s of different add-ons. Includes EU Model Contract Clauses. SFDCS2020GC12

Features

• Fully managed container runtime environment
• Scale, dynamically scale up or down instantly to meet demand
• Buildpacks, open source supported and supplied or build your own
• Config, manage specific configurations separately from your source code
• Deploy, with Git. We’ll handle compilation, dependencies, assets and executables
• Fork, creates a duplicate instance of your application immediately
• Extend, over 100 add-ons, integrated to Heroku. SFGC10
• Region, US, Europe and APAC, EU Model Contract Clauses supported
• Data sync into Salesforce Sales, Service, & Marketing Clouds
• Open source, Ruby, Node.js, Python, Java, PHP, Scala or Clojure

Benefits

• Efficient, Developers can focus on the app, not the infrastructure
• Skills, prevalent in the market giving you greater choice
• Community, active to help you learn and share code
• Cost, cheaper than hosting and supporting your own environment
• Agile, create new apps, then deploy on demand
• Platform, API automate/extend with services in a programmatic manner
• Security, Virtual Private Cloud, SSO with OAuth SAML & GDPR
• Flexibility, listed here avoiding lengthy credit-card approvals
• Heroku, Connect pre-built integration to the best of Salesforce
• Speed, scales to millions, exploit the AWS underpin

Pricing

£25.42 a unit a month

Service documents

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

Service ID

9 2 5 5 5 6 1 4 4 6 0 0 5 4 2

9255 5614 4600 542

Contact

Softcat Limited Charles Harrison
Telephone: 01612725766
Email: psitq@softcat.com

Service scope

Service constraints Usage Limits
Services and content are subject to usage limits, including, for example, the quantities specified in order forms.
A user’s password may not be shared with any other individual.

If you exceed a contractual usage limit, we may work with you to seek a reduction in your usage so that it conforms to that limit. If, notwithstanding our efforts, you are unable or unwilling to abide by a contractual usage limit, you will execute an order form for additional quantities of the applicable services or content promptly upon our request.

Full details are contained in our terms and conditions.

• Heroku Dashboard – web based use any browser
• Heroku CLI – for Mac OSX, Windows, Debian/Ubuntu and standalone
• Heroku API – connect programatically

User support

Support response times Guaranteed 30 minute response time on urgent issues. Urgent support available 24×7. Within Business Hours receive deployment consultations, architectural guidance and best practices from Customer Solutions Architects.

Support levels Urgent support available 24×7. Within Business Hours receive deployment consultations, architectural guidance and best practices from Customer Solutions Architects.

Onboarding and offboarding

Getting started Customer Solutions Architects proactively assist customers onboard to the service – providing guidance on initial access and setup and continue to provide white glove support on an ongoing basis

• HTML
• PDF

End-of-contract data extraction Dependent on the service being consumed. Code should alway exist outside of Heroku and should already be available – if not it can be extracted from applications on Heroku. Data stored in data services can be extracted using standard tools for the service being used. Extraction for add-on services will vary.

End-of-contract process Off-boarding from the service will be specific to the nature of the code and service as deployed. The customer therefore always has access to the code, and the data held within the PaaS offering. Typically most customers use the supported databases in conjunction with Heroku, and as such data exports and backups can be taken as required. Code can be saved to GitHub such that off-boarding from Heroku is predictable. Being open source based Heroku can make your data available via an industry standard and easily readable format to make it as easy as possible for you to migrate to another service if you wish to do so.

Using the service

Using the web interface The Heroku Dashboard is the web user interface for Heroku’s core features and functionality. It provides UI support for things like creating/renaming/deleting apps, configuring add-ons, managing Heroku Teams, creating Heroku Pipelines, deploying your application, viewing and responding to application metrics, and accessing usage, invoices and billing information.

How the web interface is accessible Heroku Services are developed with accessibility standard awareness – automated testing tools are used to validate errors and changes are made where necessary.

What users can and can’t do using the API The platform API empowers developers to automate, extend and combine Heroku with other services. You can use the platform API to programmatically create apps, provision add-ons and perform other tasks that could previously only be accomplished with Heroku toolbelt or dashboard.

• Ansible
• Chef
• Terraform
• Puppet
• Other

• Jenkins
• Bamboo
• Codeship
• Travis
• Capistrano
• CircleCI
• VisualStudio
• Otto

• Open API (also known as Swagger)
• HTML
• Other

• Linux or Unix
• Windows
• MacOS

Using the command line interface The Heroku Command Line Interface (CLI), formerly known as the Heroku Toolbelt, is a tool for creating and managing Heroku apps from the command line / shell of various operating systems. All capabilities available in the API are available via the CLI.

Scaling

Independence of resources Heroku provides both single and multi-tenant instances. Single tenant instances are dedicated only for single customer use and isolated from the risk of ‘noisy neighbours’. As a platform Heroku serves many billions of requests on a monthly basis.

Analytics

• CPU
• HTTP request and response status
• Memory
• Network
• Number of active instances
• Other

Resellers

Staff security

Asset protection

• Encryption of all physical media
• Other

Other data at rest protection approach Data is encrypted at rest by using AES-256, block-level storage encryption. Data encryption is implemented using the AWS EBS disk encryption feature. Encryption keys are fully managed by AWS and are not visible to Heroku or Heroku customers. Access credentials are also encrypted at rest.

Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Configuration – application configuration and settings
• Data – data stored in Heroku managed data services
• Other – backup capabilities of add-ons vary by provider

Backup controls Heroku performs automatic backups of the platform, customer application configuration, and Heroku data services attached to applications. Customers can trigger additional backups on a manual or scheduled basis. The capabilities of 3rd party add-ons will vary dependant on the service used.

Data-in-transit protection

• TLS (version 1.2 or above)
• Other

Other protection within supplier network Each application on the Heroku platform runs within its own isolated environment and cannot interact with other applications or areas of the system. This restrictive operating environment is designed to prevent security and stability issues. These self-contained environments isolate processes, memory, and the file system using Linux containers (LXC), while host-based firewalls restrict applications from establishing local network connections.

Availability and resilience

Guaranteed availability We’ll do everything we can to achieve 100% uptime. We will never achieve 100% uptime, but when we fall short, we’ll explain why and how we’ll do better next time. Heroku Enterprise Platform Uptime SLA available subject to additional signed SLA document; subject to approval on a per contract basis.

Approach to resilience The Heroku platform is designed for stability, scaling, and inherently mitigates common issues that lead to outages while maintaining recovery capabilities. The platform maintains redundancy to prevent single points of failure, is able to automatically replace failed components, and utilises multiple data centres designed for resiliency. In the case of an outage, the platform is deployed across multiple data centres using current system images and data is restored from backups. Heroku reviews platform issues to understand the root cause, impact to customers, and improve the platform and processes. In the event of an interruption of Heroku services, details are posted on the status page: https://status.heroku.com/. The Heroku platform itself is designed to provide highly available and redundant services, so that applications and databases may be replicated quickly in the event of an outage.

Identity and authentication

• 2-factor authentication
• Identity federation with existing provider (for example Google apps)
• Username or password
• Other

Other user authentication Authentication method depends on access method – dashboard access is username/password with 2FA or SSO; API is OAUTH.

Access restrictions in management interfaces and support channels Management access to services is restricted to specific personnel – fine grained control over which systems they have access to is in-place. Strong security rotation policies are in place and access to maintain the platform is only completed from authorised machines over secure channels. Heroku Support personnel only have access to customer applications if the customer gives them permission to do so.

• 2-factor authentication
• Identity federation with existing provider (for example Google Apps)
• Username or password

Devices users manage the service through Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Source:

https://www.digitalmarketplace.service.gov.uk/g-cloud/services/925556144600542