Enhanced partnerships with leading providers ensure we can offer independent advice to customers across a range of services for Public Cloud including strategy, design, build, migration, ongoing management and optimisation of enterprise workloads. We have a deep understanding of the entire lifecycle of enterprise applications and technologies that underpin them.
Features
- AWS Premier Consulting Partner; AWS Oracle Certified;AWS Managed Services Partner
- Proven cloud consultancy, strategy advice and migration expertise
- Well Architected infrastructure design and build
- Official and Official Sensitive supported
- ITIL Incident, Problem and Change Management processes
- ITIL, ISO 20000, ISO 27001 certified managed service
- Enterprise Monitoring Service and Proactive Maintenance
- Patching and Security Management
- Disaster Recovery options
- Optimisation, Economics, Integration Services
Benefits
- Automation for infrastructure builds and workload migrations
- Ongoing advice on best cloud services to meet requirements
- Best practice governance, security and compliance
- Continual service improvement
- Value for money ensured through cloud management and optimisation
- Additional services available for platform management and software development
- Optional: Expert advice on maximising current license investments
- Sectors: Healthcare, Ambulances/GRS, Police, Local Government, Central Government, Higher Education
Pricing
£250 a server a month
Service documents
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendernotices@version1.com. Tell them what format you need. It will help if you say what assistive technology you use.
Framework
Service ID
5 7 0 7 8 0 4 3 1 9 2 5 0 3 3
5707 8043 1925 033
Contact
Version 1 Solutions Limited Matt Gorman
Telephone: +44 203 859 4790
Email: tendernotices@version1.com
Service scope
- Currently supported web browser
- Communications link with sufficient capacity for the service
User support
Support response times Standard SLA covers Office Hours:
1 hour priority calls
4 hour response standard
Can be tailored to customer requirement including weekend cover
Web chat accessibility testing Version 1 uses Skype for our web chat support. The following is a list of devices with supported accessibility features available for Skype on Windows 8 desktop:
• Narrator screen reader enables blind people to use their computer or other device as its purpose is to read text on the screen aloud. Skype for Windows desktop and Skype for Windows 8 may also work well with third-party screen readers such as NVDA (free download) and JAWS.
• High-contrast settings benefit low vision users and users with little or no color perception as it makes text easier to read.
• Magnifier is a feature intended for low vision users as it enlarges the screen and makes text easier to read and images easier to see
Support levels The Managed Service provided by Version 1 is based on our ISO 20000 processes and procedures. The ISO 20000 standard held by Version 1 since July 2011, is aligned to the ITIL service framework and covers standard service processes such as Incident Management, Change Management and Release Management . During on-boarding we can tailor these processes and agree the detail of their implementation, in particular how they integrate with the client’s own internal processes. There is an additional charge for this tailoring which can be incorporated in the on-boarding costs. Version 1 has an ITIL based Service Governance structure in place for each client to ensure SLAs are met and the overall support service is managed in a responsive, customer-focused manner. The focus of the service governance will be a regular Service Management Board or Service Review Meeting attended by key stakeholders. Each managed service client is assigned a service manager to co-ordinate their service provision and ensure customer satisfaction levels are maintained. At Version 1, Continuous Service Improvement as a core element of our Managed Service offering and we incorporate it into the client’s Managed Service at the outset of our engagement
Onboarding and offboarding
Getting started A critical aspect of any project is the need to conduct comprehensive training for the users in the use of the application. Version 1 is committed to conducting professional training to ensure that users of the system can gain maximum benefit from using it. Version 1 normally propose a ‘train the trainer’ approach to user training be adopted, integrated with the testing and overall acceptance phase of the project. This requires a difference in approach from standard training courses, as users need to be trained in both the application and in how to pass this on to their colleagues. A number of “super users” for the system should be nominated by the client and could also be identified through a Training Needs Analysis process
End-of-contract data extraction Version 1 will assist with service migration and can provide a data extract in an agreed format
End-of-contract process Buyer may terminate the relationship with Supplier for any reason by (i) providing Supplier with notice and (ii) closing Buyers account for all services for which Supplier provide an account closing mechanism.
Buyers pay for the services they use to the point of account termination. Please see the AWS UK G-Cloud 9 Pricing Document affiliated with this Service in the Digital Marketplace.
Supplier customers retain control and ownership of their data. Supplier will not erase customer data for 30 days following an account termination. This allows customers to retrieve content from Supplier services so long as the customer has paid any charges for any post-termination use of the service offerings and all other amounts due.
Using the service
Using the web interface Almost all functionality for each of the services is exposed through the web console.
The web console facilitates management for all aspects of the AWS account in a consolidated view whilst providing access to all services and their respective functionalities.
In some cases, specific configuration parameters of a service are dedicated to, and only available from, the CLI, SDK, or API interface.
Source:
https://www.digitalmarketplace.service.gov.uk/g-cloud/services/570780431925033
